Return & Refund Policy
Return & Refund Policy
At Organic Rasoyi, customer satisfaction is our priority. We strive to deliver high-quality spices and masala products in perfect condition. Please read our Return & Refund Policy carefully.
Returns
Due to the nature of food products, returns are accepted only if:
- The product received is damaged, defective, or expired.
- The wrong product has been delivered.
- The package is tampered with at the time of delivery.
To request a return, please contact us within 48 hours of receiving your order and provide clear photos of the product and packaging.
Refunds
Once your request is reviewed and approved, the refund will be processed to your original payment method within 7–10 business days.
Refunds may be issued in the following cases:
- Damaged or defective products.
- Incorrect items delivered.
- Orders canceled before shipment.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products.
- Products damaged due to improper handling after delivery.
- Orders returned without prior approval.
Order Cancellation
Orders may be canceled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team. We will be happy to assist you and resolve your concerns promptly.
